DediPath, a dedicated server provider, suddenly announced their closure. They published an announcement and sent out a mass email to their customers saying they are permanently closing their doors. What’s very baffling is they did this with only a 24-hour(!) notice — this screams absolute disregard for their customers’ businesses.
Here is their official “Closure of Business” announcement.
And here’s a copy of the email that they sent out:
Dear [redacted],
We will are writing to you regarding your service at Dedipath. With a heavy heart we must announce that Dedipath will be discontinuing operations effective 8/31/23. Please migrate your data and take backups as soon as possible.
In regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Dallas
Las Vegas
Denver
Atlanta
JacksonvilleIn regards to our colocation customers if you are in the following location please send a ticket to [email protected] for equipment removal:
SeattleIn regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
PhoenixIn regards to our colocation customers if you are in the following locations please send a ticket to [email protected] for equipment removal:
Secaucus
Redondo Beach
San JoseIf you have a domain registered with us please transfer it out ASAP.
We are truly sorry for the inconvenience this has caused. We appreciate your business and support over the years and this is heart breaking to everyone at Dedipath.
Sincerely,
Dedipath
Copyright © 2023 Dedipath, All rights reserved.
You are receiving this email because you opted in via our website.Our mailing address is:
Dedipath
7209 Lancaster Pike Ste 4-1005
Hockessin, DE 19707-9292
Many customers were shocked, while others claim the writing was on the wall and that they’ve seen this coming beforehand.
Customer Equipment Reportedly Not Being Returned
Despite the above email, it seems that some of their customers are having trouble getting back their hardware.
User own3mall of WebHostingTalk said they couldn’t get their equipment back:
Still haven’t gotten anywhere in recovering my server colocated with DediPath in Flexential’s Vegas database.
I’ve called Flexential several times, and they keep telling me that they won’t talk to me, and that I should contact DediPath. I keep explaining to them that DediPath is out of business and won’t respond. DediPath said they had some kind of agreement that Flexential would help DediPath’s customers, but so far, that has not been the case. How am I going to get my equipment back??????
So frustrating.
We’re hoping that all of DediPath’s colo customers get their equipment back, one way or another.